- Terms and conditions
Welcome and thanks for visiting our website. The following terms and conditions are applied to all the orders without exceptions.
The use of this website proves your agreement to our terms and conditions of use.
Any content of this website is our property and it’s available for your own exclusive use. Any abuse or illegal use of contents of our property can be prosecuted under italian and local law.
- How to order, payment and shipping
To receive a quotation contact us at email@example.com or fill the form in the “Contact” page.
Quotations are free, without any obligation to buy and valid for 30 days.
Instruments ordered inside the Italian territory have VAT/IVA added to the total price (Italian VAT/IVA is 22%).
All the prices are in €uros, it’s your responsibility to convert them according to the currency used in your Country.
When you’re happy with the quotation and you’re ready to place the order, we will send you the “Order Form” with all the specifications of your guitar, and a space for your signature.
Signing the order form you accept automatically all the terms and conditions written on this page.
After you signed the order form, send it back via email at firstname.lastname@example.org.
The order is fully placed when we receive BOTH the deposit payment and the signed order form.
After the confirmation of the order, we proceed to start working on your guitar at least after 2 weeks (apart when is clearly specified, i.e. waiting lists) to give you some further time to decide if you want to change some details of your guitar.
The balance will be updated according to the new specifications.
When we start to work on your order, it cannot be changed anymore.
We accept payments with Bank transfer or via Paypal adding a 5,2%.
Deposit is refundable ONLY within the first two weeks since when we receive the signed order form. After these two weeks, the deposit you’ve paid is NOT refundable anymore.
Customer will be informed to pay the balance about two weeks before the guitar is complete.
The invoice will be made when the guitar is ready to be shipped, but, if you want, at the moment of the first payment we can send you the invoice of the deposit.
Any instrument not fully paid within one month of the completion is subject to immediate sale to cover costs without any notice and the customer will lose all rights to have it.
Shipping and handling costs are €40 for Italy, €65 E.U. and €160 for extra E.U.
We deliver our instruments with DHL courier.
The extimated shipping time is 2/3 days in normal conditions.
- Delivery time
Delivery timing depends on various factors such as: instrument’s complexity, crafting materials availability, number of orders in progress in that period and non-predictable events which may delay the production process.
It will be roughly estimated at the moment of the order confirmation, but it can’t be considered like a final deadline.
Every CQ instrument is unique and made with the maximum attention to the finest detail by one man only. So this work can be done only with the appropriate working time and without any kind of stress.
All CQ instruments are covered by a 5 years warranty only to the original customer, in case of malfunctioning caused by a defective part or our faulty workmanship.
The damaged products will be taken by our trusting courier DHL directly to the customer domicile at our own expenses.
If the problem is caused by usage wear or by a third part, warranty won’t be applied.
Changes or modifications are not considered part of the warranty.
Every dishonest behaviour of the customer with the purpose of cheating us determines the expiration of the warranty and can be persecuted by legal actions.